Store policies

Vantry Pet — Store Policies

Care without the stress.


Shipping Policy

Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed. You'll receive a confirmation email with tracking as soon as your order ships.

Estimated Delivery Times (United States) Once shipped, your order typically arrives within 5–11 days. Delivery times are estimates and may vary due to carrier volume, weather, or customs processing.

Order Tracking A tracking number is emailed to you the moment your order ships. If you haven't received tracking within 3 business days of ordering, please check your spam folder or reach out to us at support@vantrypet.com.

Where We Ship We currently ship to addresses within the United States. (Adjust this line if you ship elsewhere.)

Shipping Costs We offer free standard shipping on all orders — no minimums, no surprise fees at checkout.

Delays We work hard to get your order to you on time, but occasional delays outside our control (carrier backlogs, customs, peak seasons) can happen. If your order hasn't arrived within 15 days, contact us and we'll make it right.

Questions? Email us anytime at support@vantrypet.com — we're happy to help.


30-Day Happiness Guarantee

We stand behind every Vantry Pet product. If you're not completely satisfied, you're covered by our 30-Day Happiness Guarantee, valid for 30 days from the date your order is delivered.

Damaged, Defective, or Wrong Item If your item arrives damaged, defective, or isn't what you ordered, email us at support@vantrypet.com within 30 days with a quick photo, and we'll make it right — either a free replacement or a full refund.

Changed Your Mind? If you're not happy with your purchase for any other reason, just email us at support@vantrypet.com within 30 days and we'll make it right. We'll work with you one-on-one to find a solution — a replacement, a refund, or whatever leaves you satisfied.

Refunds Approved refunds are issued to your original payment method within 5–10 business days of approval (or once we receive your return, where one applies). Your bank may take a few additional days to post the credit.

How to Start Email support@vantrypet.com with your order number and the reason for your return, and we'll walk you through it — quickly and without the runaround.

Exceptions (List any final-sale or non-returnable items here, or delete this section if you have none.)